Level Select CBD logo
Level Select CBD logo

FAQs

CBD 101

No. CBD is non-intoxicating and delivers many therapeutic benefits without any feelings of being high.

Our products are made to federal regulations and contain less than 0.3% THC. 

Full Spectrum CBD contains all compounds found naturally occurring in the plant, including terpenes, essential oils, and other cannabinoids. Full Spectrum CBD contains trace amounts of THC.

Broad Spectrum CBD contains all of the same compounds as Full-Spectrum CBD, but the THC is completely removed. Broad Spectrum CBD delivers all of the same benefits as Full Spectrum, but without any THC. All Level Select products use Broad Spectrum CBD.

OIL DROPS

For our Level 1, Level 2 and Level 3 CBD Oil Drops, we recommend taking one dropper full (1ml) twice a day. For our Level Zzz CBD Oil Drops, we recommend taking one dropper full (1ml) at bedtime.

This is dependent on the bottle that you purchase. In our 30mL bottles, you will receive 30 1mL servings and 60 1mL servings in our 60mL bottle. 

Our CBD Oil Drops can be taken under the tongue (hold for 60-90 seconds to let them absorb) or mixed with water, tea, etc.

We recommend storing your Level Select products in a cool place away from light and heat.

MCT Oil, CBD Broad Spectrum Hemp Extract, Natural (mint) Flavor. Our Level 2 Unflavored Oil Drops do not contain the Natural (mint) Flavor.

The expiration date is printed the bottom of the bottle.

CREAMS & ROLL-ONS

Start by applying a thin layer of the Cream or Roll-On to cover the area you are addressing. Adjust the amount you apply as needed.

You can use the Cream or Roll-On as often as needed up to four times per day.

Our Creams and Roll-Ons are best used within two years from the manufacturing date. The manufacturing or expiration date can be found on the bottom of the container.

The date on the bottom of the Cream or Roll-On box is the manufacturing or expiration date. The product should be used by the expiration date or within 2 years of the manufacturing date.

We recommend storing your Level Select products in a cool place away from light and heat.

A list of ingredients can be found on our website on each individual product page. The base ingredients are the same for each formulation, the only difference is the amount of CBD in the product.

Ingredients in Level Select Cream: Purified Water, Caprylic-Capric TG, Cetyl Alcohol (non-drying emollient), Glyceryl Stearate, Cetearyl Alcohol, Stearic Acid, Sodium Cocoyl Glutamate, Menthol, Propylene Glycol, Fragrance of N&A Oils, Glycerin, Urea, Cannabinoids Broad Spectrum Hemp Extract (CBD), Rosmarinus Officinalis (Rosemary) Leaf Extract, Arnica Montana Flower Extract, Chamomilla Recutita (Matricaria) Flower Extract, Aesculus Hippocastanum (Horse Chestnut) Seed Extract, Symphytum Officinale Leaf Extract, Pilocarpus Pennatifolius Leaf Extract, Cinchona Calisaya Extract, Polydimethylsiloxane Silicone Blend, Polisorbate, Vitamin E (Tocopherol Aceitate), Grape Seed Extract, Acrylamide, Sodium Acrylate Copolymer, Paraffinum Liquidum, Trideceth 6, Phenoxyethanol, Ethylhexylglycerin, FD&C Blue No.1, Potassium Sorbate, Sodium Benzoate.

Ingredients in Level Select Roll-Ons: Purified Water, Glyceryl Stearate, Cetearyl Alcohol, Stearic Acid, Sodium Cocoyl Glucamate, Cannabinoids Broad Spectrum Hemp Extract (CBD), Lemongrass Oil, Menthol, Capsaicin, Polycuaternium10 & PEG14M, Carbomer, Propylene Glycol, Vitamin E (Tocopherol Aceitate), Triethanolamine, Xanthan Gum, Acrylamide, Sodium Acrylate Copolymer, Paraffinum Liquidum, Trideceth 6, Rosmarinus Officinalis (Rosemary) Leaf Extract, Arnica Montana Flower Extract, Chamomilla Recutita (Matricaria) Flower Extract, Aesculus Hippocastanum (Horse Chestnut) Seed Extract, Symphytum Officinale Leaf Extract, Pilocarpus Pennatifolius Leaf Extract, Cinchona Calisaya Extract, Methylchloroisothiazolinone, Methylisothiazolinone.

Level Select Cream products are packed by weight, not by volume. Shifting and settling of the product may occur during shipment.

LAB & DRUG TESTING

All Level Select products are tested by an independent third party to ensure the highest quality and no THC. You can find our test results at https://levelselectcbd.com/test-results/.

You can find your Batch ID # on the bottom of your product box and the bottom of the product itself.


Our Broad Spectrum Cannabidiol (CBD) shouldn't show up on a drug test and is under 0.0% THC. Full Spectrum products have under 0.3% THC which meets the federal legal limits. 

GENERAL

Level Select has not been formulated for use on pets, so we do not recommend using our products on pets.

Cannabidiol (CBD) oil products that contain no more than 0.3% THC on a dry weight basis or that are approved by the FDA are allowed in carry-on or checked luggage. (Source: TSA)

ORDER & SHIPPING

We offer free shipping for all orders over $60 and all recurring subscription orders.

Visa, Mastercard, American Express, and Discover.

Once your order is submitted, you will receive an order confirmation email within an hour. Check your Junk/Spam email folders, as the order confirmation may go there. The order is processed through our Fulfillment Center and shipped within 2 to 5 business days of being received. Once your order ships and our systems are updated, you will receive a shipping notification and tracking email. Again, this email may go to your Junk/Spam email folders. Orders are shipped USPS First Class Mail or FedEx and are generally delivered 3-4 days after the shipment date. However, some shipments may take longer to be delivered. We appreciate your patience.


Items ship 2-5 business days after receipt of the order. Orders are shipped USPS First Class Mail or FedEx and are generally delivered 3-4 days after the shipment date. However, some shipments make take longer to be delivered. We appreciate your patience.

Once your order ships, the order status in your account changes from Processing to Completed. Once our systems are updated, a shipment confirmation email with tracking information will be sent. This email may go to your Junk/Spam folder.

The charge will appear as will appear as LEVELSELECTCBD.COM

  • Cannot be applied to sale items or combined with any other offers or promotions. We reserve the right to cancel any orders that contain multiple discounts.
  • Valid for a limited time only. Level Select CBD reserves the right to modify or cancel these at any time.
  • Cannot be applied to previously placed orders.
  • Limited to one coupon per customer.
  • Not transferable or redeemable for cash or credit.
  • Discounted / promotional items are purchased “as is”. Exchanges are offered in cases of defective product and will be replaced at no cost to the customer. Refunds are not accepted on discounted / promotional items.
  • Free gifts cannot be refunded, exchanged or replaced.
  • Offer good while supplies last.
  • Coupons are void if restricted or prohibited by law.

In some cases, coupon codes cannot be applied to sale priced items or combined with any other offers for promotions.

CUSTOMER SERVICE & RETURN POLICY

Our team is available Monday through Friday, 7 am to 4 pm Central Standard Time. We are closed on national holidays. Our Customer Service phone number is (888) 697-8770, or you can reach us via email at [email protected]. Phone messages and emails are responded to in 1-2 business days. 

We stand behind the quality and effectiveness of our products. We work hard to ensure Level Select products are formulated with the highest quality ingredients to deliver the benefits. If the product still does not meet your expectations, we offer a 30-day money back guarantee on all our products. To start the return process, please contact us at [email protected] within 30 days of delivery of your product.

REWARDS & REFERRALS

To redeem points make sure you are logged into your Level Account and select the number of points you want to use at checkout. You can also view your points balance anytime at https://levelselectcbd.com/rewards/.

Don't forget about us, because your points, rewards and your VIP tier expire 12 months from when you've earned them. Make sure you redeem points and place orders so that this doesn't happen.

Nope! That's the best part! This is our way to thank you for being part of our family. You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online.

Oh no!! We want to make sure you get all your points, so please double-check that you were signed into your rewards account and didn't accidentally check out as a guest. You must be logged in when making purchases to earn points. There could also be a communication delay in our system and points could take anywhere from several minutes to several hours to appear in your account.

You can check your points balance anytime by visiting https://levelselectcbd.com/rewards/.

Points are redeemed via a unique coupon code and can be applied to any non-sale item similar to how you would apply a promotion.


Great question! The VIP Tiers allow our loyal customers early access to sales and products, ability to earn points multipliers as well as double points days. For full rewards visit https://levelselectcbd.com/rewards/.

SUBSCRIPTIONS

Discounts off Retail Price: One of the primary reasons your subscription price might differ is due to discounts. Our Subscribe & Save offers a discount off the retail price listed on our website. For example, if the retail price for a subscription is $42.99, you are offered a 30% discount, bringing your subscription price down to $30.09. We reserve the right to change our retail pricing of our products at any time, which may affect the base price of your subscription.

Technical Glitches and Introductory Offers: Occasionally, technical glitches or promotional offers might allow users to sign up for a subscription at a different price than the standard offering. While it may seem like a stroke of luck to secure a subscription at a lower price initially, it’s crucial to note that these prices are subject to change.

Reflecting Updated Subscription Terms: Another factor contributing to changes in your recurring price is the reflection of subscription terms. Changes in your recurring price might occur if there are updates or adjustments to these terms, such as additional features, enhanced services, or changes in operating costs. Therefore, your recurring price may fluctuate to align with the updated subscription terms.

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